Technical support
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Support services

Multiple channels to provide you with timely technical support

WhatsApp
+86 18307609558

  • Provide telephone technical support from 9:00 to 18:00 on weekdays

Email support 
wanhe1718@gmail.com

  • Reply to technical inquiries within 24 hours

On site service 
On-site installation and commissioning

  • Professional engineers provide on-site installation, debugging, and training services

Technical resources

Rich technical documentation and learning materials to help you quickly master device usage
User Manual
Detailed product user manual and operation guide
Training video
Product operation and maintenance video tutorial.
Technical documentation
Product technical parameters and specification sheet download
It is recommended to conduct a professional calibration once a year to ensure the accuracy of the test data. We provide calibration services and calibration certificates. The specific calibration cycle can also be adjusted according to the frequency of equipment use and testing requirements. 

How often does the equipment need to be calibrated?

Q2
It's possible. We provide free operation training for newly purchased equipment customers, including on-site training and remote video training. The training content covers equipment operation, daily maintenance, simple troubleshooting, etc. 

Can operational training be provided?

Q3
The standard equipment warranty period is 12 months, calculated from the date of acceptance. Parts that are not damaged by human factors during the warranty period will be replaced free of charge. We can also provide extended warranty services. For details, please contact the sales consultant. 

How long is the equipment warranty period?

Q4
Firstly, please check the error codes on the device display screen and refer to the troubleshooting section in the user manual. If the issue cannot be resolved, please contact our technical support hotline immediately, provide the device model and error code, and we will provide remote guidance or arrange for an engineer to come and handle it. 

What should I do if the equipment malfunctions?

Q1

Frequently Asked Questions (FAQ)

Quickly find the answer to your concern
        Zhongshan Wanhe Testing Equipment Development Co., Ltd., based in Zhongshan, Guangdong, focuses on the research and manufacturing of non-standard instruments and testing equipment. We provide customized testing solutions for every customer with a dedicated attitude, professional skills, and focused spirit.

        Our products cover multiple fields, from complete gas appliance testing to environmental reliability testing, helping customers improve testing efficiency and accuracy. The company has an experienced technical research and development team that can provide one-stop services from solution design to equipment manufacturing according to customers' special needs.

        Over the years, we have served numerous well-known enterprises, including home appliance manufacturers, third-party testing institutions, research institutes, etc., and established long-term and stable cooperative relationships. Wanhe testing equipment, dedicated to achieving customer success.

|Summary of Common Technical Issues

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